Fjord’s and Accenture’s “Trends impacting Service Design in 2014”

This is a great report about the changes and developments in the digital arena. Enjoy 🙂

Published by Toni Keskinen

http://fi.linkedin.com/in/tonikeskinen Catalyst for transformation and Executive-as-a-Service, Author, Speaker and catalyst for change. I do Behavioral Economics and Customer Journey insights driven growth design at strategic and operational levels together with client's employees and operate as a catalyst for corporate transformation.

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