CEO of Cosmopolitan: “Digital Is The Best Medium”

After food forums exploded with chatter on their diverse breakfast menu, I reached out to Mohsin Ihsan and Danish Ishtiaq, the co-founders of Cosmopolitan , to learn about their quick success. Of all the names, why Cosmopolitan? It was a well thought of name. We witnessed a generation exposed to cultures all over the world, beContinue reading “CEO of Cosmopolitan: “Digital Is The Best Medium””

How GLEE Hospitality Built & Grew Rice Creamery

With an outnumbered Emirati population and growing influx of expatriates, Dubai has had to adopt to fresh imports of tastes, traditions and styles. The latest addition at CityWalk last year came with Rice Creamery, an innovative dine in concept inspired by multiple cultures and preferences found worldwide. We sat with the MD of the foodContinue reading “How GLEE Hospitality Built & Grew Rice Creamery”

Loyalty in an interactive digital market

The concept of loyalty is a very profound human emotion like love and trust. Loyalty is an outcome of shared values and experiences, forged with time. It’s not a fling, its about integrity, trust and dedication. Loyalty truly is the holy grail of brand relationship even in the interactive digital marketplace. When we think aboutContinue reading “Loyalty in an interactive digital market”

Paradigm shifts in Marketing 2014

I believe that in 2014 corporate management and board take action and set new requirements for marketing. This has already been the trend for some time, but I believe that in 2014 a tornado hits marketing function in large-scale. I wish you could give your opinion on these. Please, if you disagree or notice thatContinue reading “Paradigm shifts in Marketing 2014”

From Marketing Automation to Service Automation

I’ve come to the conclusion that the name “marketing automation” for new breed technologies is simply too narrow. In the projects I have been working, it has been evident that the core challenges companies have lie in their business processes. As a customer, you expect to know what is going on and understand what theContinue reading “From Marketing Automation to Service Automation”

Managing brand – the most profound KPI’s and their impact

If your brand was a road sign and didn’t have context, emotions and expectations attached to it, it’s like there was no sign at all and the road to destination wouldn’t look comfortable or secure. If the sign does have a meaning for the customer but you are trying to sell something that is outContinue reading “Managing brand – the most profound KPI’s and their impact”

Symbiosis strategy – Creating the ultimate customer value proposition

Whenever two organisms of different species exist in close physical contact to the benefit of both organisms, that’s symbiosis. Symbiosis can occur between animals, plants, fungi or any combination thereof. Each organism contributes something that benefits the survival of the other, and in turn receives a survival benefit of its own. This is business versionContinue reading “Symbiosis strategy – Creating the ultimate customer value proposition”

Loyalty for pragmatists – it’s not about loyalty schemes

This post is about loyalty. Loyalty is about people’s willingness to stay as a customer or re-purchase when the time comes. Attrition is about customers leaving the company (defect).  For one reason or another customer relationships end inevitably, in grave at the latest. Here are some learning’s about reasons for attrition and ways of avoiding itContinue reading “Loyalty for pragmatists – it’s not about loyalty schemes”